At jonesroadsale.shop, we aim to ensure complete satisfaction with every purchase. While we strive to deliver quality products that meet your expectations, we understand that issues may occasionally arise. This Refund and Return Policy is designed to provide clarity and fairness.

Eligibility for Returns

You may request a return or refund within 30 days of delivery, provided the item meets the following criteria:

✅ Acceptable Return Conditions:

• The item is unused, in original condition and packaging.
• You received a wrong or defective product.
• The product does not match its description on the site.
• You’ve contacted customer support and received return instructions.

❌ Non-Returnable Items:

• Products that have been opened, used, or tampered with.
• Personal care or beauty products with broken seals.
• Items marked final sale or clearance.
• Products returned without prior authorization.

Return Process

To initiate a return:

• Email [email protected] with your order number and reason for return.
• Include clear photos of any damage or defects.
• Once approved, you’ll receive instructions and a return address.
• Return shipping is the responsibility of the customer unless the item is defective or incorrect.

Refund Timeline

• After your return is received and inspected, we’ll notify you via email.
• If approved, the refund will be issued to your original payment method within 3–7 business days.
• Shipping fees are non-refundable, unless the return is due to our error.

Late or Missing Refunds?

If more than 10 business days have passed and you still haven’t received your refund, please contact us at [email protected].

Check with your bank or credit card company—it may take time before a refund is officially posted.